DOT OSP License​​​​

The term DOT is an abbreviation for Department of Telecommunication, and the term OSP stands for Other Service Providers. The new telecom policy (NTP) 1999 makes it mandatory for certain kind of business, also known as Other Service Providers (OSP) to obtain a License before starting the business and no business can continue without a valid license. The services providers using telecom resources are categorised as OSP and includes BPO or KPO Services, Voice based or Non Voice based Call Centers, E-Commerce Companies, Tele-banking, Tele-medicine,Tele-education, and all other IT enabled services.

Only a company registered under the companies Act, 2013 can make an application for the grant of DOT OSP License and can further avail telecom resources and infrastructure that was built for communication purposes from the authorized telecom service providers, who has been duly approved by the DOT for that purpose.

Business that Need DOT OSP License

  • 1


    This kind of service is provided by a bank to its customers wherein, the customer is able to carry transactions without visiting the bank branch and in a paperless environment.

  • 2


    This is a modern way to administer health care to the patients, where emergency health care services and instructions are passed over to the patient through phone or internet

  • 3

    Tele Education

    This module is used effectively to impart education in remote areas with the aid of telecommunication equipment to the people from a remote location.

  • 4

    Tele Commerce

    The products or services are directly marketed by the seller to the customers with the use of telecom medium. This includes sales through TV programmes.

  • 5

    Call Center

    All call centers refers to companies handling very large volume of calls for the commercial purpose. It also includes all kinds of BPO and KPO Services.

  • 6

    Network operation center

    These centers are usually established by Internet Service Providers to monitor and control the network traffic in a specific area.

Eligibility Information & Documents Required for DOT OSP License

  • Applicant must be a company
  • License is required for Domestic as well as International BPO
  • Generally the DOT OSP License is valid for 20 years, However it can be for lesser period also. The validity period shall be mentioned on the License.
  • Only approved ISP should be used to build the infrastructure
  • Certificate of Incorporation
  • MOA & AOA of the Company
  • Board Resolution
  • Power of Attorney in favor of Authorised Signatory
  • Note on Proposed Business Activity
  • List of Director and Their KYC
  • List of Shareholders
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